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Xchange Telecom Online Privacy and Security Statement

Xchange Telecom is committed to protecting the privacy of individuals that interact with our websites. This policy discloses the Company’s practices governing the gathering and use of information submitted to the Company through sites on the World Wide Web owned and operated by Exchange Telecom, Inc. Any person accessing, browsing, or otherwise using a Company Site, either manually or via an automated device or program, to the extent permitted hereunder, shall be considered a “User” under this privacy policy. All Users are bound by the terms of this privacy policy. This privacy policy does not apply to the practices of unrelated third-party service providers or companies accessed through links provided for your convenience from this site.

1. General

2. Security

3. Personally-Identifiable Information

4. Children

5. Non-Personally-Identifiable Information Collected Automatically

6. Use of Cookies

7. Declining Email Offers

8. Who to Contact

9. Revisions to this Policy


Xchange Telecom respects the privacy of every individual who visits our Web sites, responds to our interactive advertisements or sends us e-mail. This Privacy and Security Statement outlines the information Xchange Telecom will collect and how we will use that information. This Statement will also instruct you on what to do if you do not want your personal information collected or shared when you visit Xchange Telecom Web sites, respond to our Web-based advertisements or send us email

2. Security

Xchange Telecom has implemented some of the most technologically advanced security features to protect your Personal Customer Information. Our technology assists in protecting your data from loss, misuse, unauthorized access, disclosure and alteration. Xchange Telecom will continue to enhance this security as new technology becomes available.

Our security features provide "secure sessions" for our visitors. Through the "secure session", information that you input into a Xchangetele.com order form will be sent and will arrive privately and unaltered at a Xchange Telecom server. This security prohibits other companies and Web users from being able to access your information.

3. Personally-Identifiable Information

Xchange Telecom will not collect any personally identifiable information about you unless you provide it to us voluntarily. Personally identifiable information includes your name, address, telephone number, and email address.

The following are some examples of when Xchange Telecom may require that you provide personally identifiable information:

To complete an online order for a product or service (if you do not wish to complete an online order form, we will always provide an option for you to complete an order by calling a toll free phone number)

To enter an online contest or sweepstakes (if you do not wish to complete an online contest or sweepstakes form, we will always provide an option for you to enter by mailing a 3 x 5 card to a specific address)

To request more information about new or current Xchange Telecom products or services

If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like for us to remove it from our records, please contact us at the email address listed at the bottom of this Statement. We will use reasonable efforts to delete your information from our existing files.

When you do provide us with personally identifiable information, we may use that information in the following ways, unless stated otherwise:

We may store and process that information to better understand all customer needs and how we can improve our products and services for all customers.

We may use that information to contact you with new promotions and announcements if you have previously provided your permission and if the promotions and announcements are in your interest.

We may contact you if we have questions about your account.

Xchange Telecom will not sell personally identifiable information to third parties, unless we tell you we are going to do so at the time we collect your personally identifiable information. We may share information with business partners. We are committed to giving you the choice of whether or not we use your information for marketing purposes or share information with business partners.

4. Children

Xchange Telecom has no intention of collecting any personally identifiable information from individuals under 18 years of age. Where appropriate, Xchange Telecom will specifically instruct children not to submit such information on our Web sites or advertisements without consent of a parent or guardian. If a child has provided us with personally identifiable information without the consent of a parent or guardian, then that child’s parent or guardian should contact us at the email address listed at the bottom of this Statement if they would like this information deleted from our records. We will use reasonable efforts to delete the child's information from our existing files.

5.Non-Personally Identifiable Information

Collected Automatically In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet Browser you are using, the type of computer operating system you are using, and the domain name of the Web site and/or Internet Service Provider from which you linked to our site or advertisement.

Similar to personally identifiable information, we will not sell non-personally identifiable information to third parties, unless we tell you we are going to do so at the time we collect the information. We may share non-personally identifiable information with our business partners.

6. Use of Cookies

When you view one of our Web sites or advertisements, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and will be used to determine ways to improve our Web sites, advertisements, products or services. For example, Cookies allow us to tailor a Web site to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

7. Declining E-mail Offers

As outlined in Section 3 of this Statement, we will only send email promotions or announcements to you if you have previously provided your permission for us to do so. Although many customers tell us they appreciate receiving notice of these carefully designed promotions and announcements, we recognize the importance of providing you with choices. At any time, you may remove your name from our e-mail list by filling out our simple online un-subscription form. All e-mail offers that you receive from Xchange Telecom will inform you of how to decline receiving further email offers.

8. Who to Contact

If you have submitted personally identifiable information through a Xchange Telecom Web site or interactive advertisement, and would like that information deleted from our records, please contact us at our email address customerservice@Xchangetele.com . We will use reasonable efforts to delete this information from our existing files.

9. Revisions to this Policy

As the Company grows and new features are added, or legal requirements change, this privacy policy may be modified. Any changes to the Company privacy policy will be posted on all applicable Sites. All information submitted through the Sites are subject to the terms and conditions of this privacy policy, as amended. This Privacy Policy was last updated in November 2002.